OVERVIEW
BACKGROUND
Improving ChatGPT's UX Through Client Needs
What is PRD?
A Product Requirements Document (PRD) outlines a product’s goals, users, and features, aligning teams with clear objectives and constraints for an efficient, measurable development process.
Client Scenarios
User A : Solo Businessman
A, a solo entrepreneur, relies on ChatGPT for productivity but struggles with managing accumulated conversations. Without a saving feature, he’s forced to search or scroll endlessly to find key information.
User B : College Student
B, a college student, uses ChatGPT for assignments but loses past discussions in the clutter. With an unintuitive UI and no easy way to retrieve past chats, she often gives up searching altogether.
Product Requirements Document (PRD) Received
Product Name
ChatGPT
Target Users
College students
Solo entrepreneurs
Project Goal
Better history management
A friendlier design
PROBLEM
Target Users' Needs
Analysis user requirements (Based on PRD)
What do they struggle with?
SOLUTION
Finding Solutions Through the User Journey
Key Solutions
Point 1
Creating Questions
Point 2
Viewing Responses
Point 3
Generating Related Questions
Point 2
Saving & Managing Responses
FINAL DESIGN
Renewal UI
Point 1
Creating Questions
Point 2 & 3
Viewing Responses, Generating Related Questions
Point 4
Saving & Managing Responses
PROBLEM STATEMENT
Understanding Users
PRD Analysis
What: What do users need from the product?
Why: Why do they need it?
PRD Analysis helps identify potential issues and refine solutions.
Target User Analysis
SOLUTION
Customized Work-Specific Features
Based on user analysis, we identified the following solution insights.
Additionally, we derived solution keywords from further user needs.
DESIGN SYSTEM
Style Guide
USER JOURNEY
User Journey
Based on the target users’ expected journey, we defined the scope of service improvements. The size of the circles represents the frequency of interactions with the service.
Renewal Solutions
Point 1
Creating Questions
Point 2
Viewing Responses
Point 3
Generating Related Questions
Point 2
Saving & Managing Responses
FINAL DESIGN
Renewal UI
Point 1 - Creating Questions
Point 2 & 3 - Viewing Responses, Generating Related Questions
Point 4 - Saving & Managing Responses
Enhanced Navigation & Temporary Mode(Secret Mode)
Enhanced Navigation & Secret Mode
Enhanced Search
REFLECTION
New AI Products Demand New UI/UX.
Designing this product required integrating multiple functionalities, search, note-taking and storage, into a seamless, all-in-one experience. Unlike traditional tools, this approach demanded a more holistic and user-centered design strategy.
As an emerging product category, data on user behavior is limited, making usability testing and research crucial for validation.
To effectively bridge user needs with cutting-edge AI technology, continuous learning and adaption to new interaction paradigms will be essential.